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Shipping & Returns

How do I return an item?
Please see Terms and Conditions for the official return policy:

eLiquid: Unfortunately we are not able to accept returns, so we encourage customers to try our smaller and sample sizes at first, as personal taste vary. However, your concerns and comments are important to use and the development of additional products. Please send any comments that you have to sales@captivape.com.

Consumable Hardware: Consumable hardware such as atomizers, cartomizers, clearomizers, and cartridges are non-refundable unless proven to be dead on arrival. Defective consumable hardware may be returned for a full refund or exchange within 14 days of receipt. 

Rebuildable Atomizers, Rebuildable Atomizer Accessories, and Mechanical mods: These items are sold as is and are not returnable except for manufacturer's defect. Should an item become damaged in transit please contact us at support@captivape.com.

Additional Hardware: We provide a 14 day warranty on all batteries, chargers and other e-cigarette components, with the exception of consumable hardware listed above.


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