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Terms & Conditions

Terms and Conditions

This website, www.captivape.com (the ‘Site’) is made available to anyone accessing it (the ‘Community’) free of charge. This site is NOT to be used by anyone under 18 years of age for any reason. Captivape reserves the right to change the nature of the relationship and the Terms and Conditions at anytime. If you violate any of the terms you will have your access revoked and may be permanently banned from using the site in any way. By accessing the site, you are agreeing to the Terms and Conditions as set forth in this section. If you do not agree to abide by the terms, please discontinue the use of this site immediately.

Parents / Blocking: The products provided on this site are not for anyone under the age of 18 (‘minors’). As we cannot control and keep them from entering our website, we must rely on parents and guardians to help restrict and / or block this website from their use. When anyone registers with our website they certify that they are 18 years old or older, and anyone that is not should be reported to Captivape immediately. While all of our products do not contain Nicotine, we will hold to the same guidelines as required by law for Nicotine sales as the majority of the merchandise carried is intended to contain or utilize Nicotine.

Privacy: See Privacy Policy

Trademarks and Site Usage: Captivape should be consider as a pending or unregistered trademark and should not be used without our prior express written consent. This site, in its entirety or any portion, may not be duplicated with our prior express written consent. No use of meta tags or ‘hidden text’ utilizing the Captivape name, flavors or branding of any kind is permitted without our prior express written consent.

Account: You are responsible for protecting the information necessary to gain access to your “My Account”, and accept all responsibility for activity that occurs. YOU MUST ENSURE THAT NO ONE UNDER THE AGE OF 18 CAN ACCESS OR USE YOUR ACCOUNT. Captivape reserves the right to refuse service, terminate accounts, or edit content submitted when we deem appropriate as it relates to the Terms and Conditions and overall business philosophy.

US Law: You agree, by accessing this site, to abide by all US law, including but not limited to exportation laws covering electronic transmission of information.

Links: Captivape is not responsible for any other website, blog, forum, social media portal, bulletin board, or any other web address that may be linked to or from our Site. These links also so not constitute endorsement of these sites.

Disclaimers and Liability Limitations: This Site is provided as is, and there is no guarantee that the Site will be uninterrupted or error-free. Captivape also does not represent that the content of this Site is applicable or appropriate outside of the United States. No verbal or written information provided by Captivape or its Associates shall create a warranties of title, implied warranties of merchantability or warranties of fitness for a particular purpose. You agree that access and / or use of this Site is at YOUR SOLE RISK. While Captivape feels that this is a much healthier alternative to smoking, we encourage you to research before switching.

Conduct and Information: This Site is for the use of individuals over the age of 18 – NO EXCEPTIONS. This Site may only be used for lawful purposes. You are prohibited from posting on or transmitting through the Site any unlawful, harassing, hazing, vulgar, sexually explicit, racist, ethnic, or otherwise inappropriate material of any kind. We reserve the right to edit material, delete any material, suspend or terminate access to part or the entire website at our sole discretion, in relation to the law, Terms and Conditions, or content/activity that we feel is harmful to the Site’s community.

Applicable Law: By accessing this Site, you acknowledge that it is a company of the United States and that the laws of this country will govern the Terms and Conditions and any disputes that may arise with Captivape.

Order Policy: By submitting an order through this Site, you are submitting a request to purchase from Captivape. We reserve the right to refuse to fill any order, at which time you will be notified by email. A contract and acceptance of the order will only formed once we have notified you that your order has been shipped.

Return Policy:

eLiquid: Unfortunately we are not able to accept returns, so we encourage customers to try our smaller and sample sizes at first, as personal taste vary. However, your concerns and comments are important to use and the development of additional products. Please send any comments that you have to sales@captivape.com.

Consumable Hardware: Consumable hardware such as atomizers, cartomizers and cartridges are non-refundable unless proven to be dead on arrival. Defective consumable hardware may be returned for a full refund or exchange within 14 days of receipt. 

Additional Hardware: We provide a 14 day warranty on all batteries, chargers and other e-cigarette components, with the exception of consumable hardware listed above.

Battery Warning: Be advised that the batteries on this site are Lithium Cells. We duly caution you that lithium batteries have known issues while being charged. Lithium cells are known to occasionally ignite while charging. By purchasing a battery or charger you acknowledge that charging lithium cells is not without risk. Make SURE you read all instructions and only use batteries that recommended for device. Do NOT charge batteries unattended. Do NOT leave batteries on the charger once the batteries are fully recharged.

Pricing and Inventory Availability: Prices and Inventory Availability on the Site are subject to change without notice. Errors are always possible, despite best attempts. As such, you will be notified via email of any material issues with either instructions or notice of cancellation of the order. We are under no obligation to provide the product to you at a lower price even after you have received a Shipping Notice. There will also be occasions where products may sell out prior to checking out, as such you agree that we may cancel and order without penalty.

Risk of Loss: All Items purchased from Captivape are made pursuant to a shipment contract, and risk of loss is passed to you upon tender of the item to the carrier.

Non-United States Residents: Purchases outside of the US may be limited and prices may be different based on taxes, Shipping, duties and other import costs that may come into play. Payments will only be accepted in US dollars. Any liability for loss to any international customer as a result of breaking these Terms and Conditions is strictly limited to the purchase price of the products and ONLY foreseeable consequences of us breaking the agreement as could be anticipated at the time of the order. We are not responsible for indirect losses such as business or revenue. If your country prohibits ordering our products and it is seized by customs, it is your liability.  This does not exclude liability: under section 2(3) of the Consumer Protection Act of 1987; for breach of title and quiet enjoyment implied by 12 Sale of Goods Act 1979 or section 2 Supply of Goods and Services Act 1982; death or personal injury cause by our negligence; or fraudulent misrepresentation.

Delivery Times: All deliveries will be made as soon as possible, but could exceed 30 days in rare circumstances. Hardware will be drop shipped from other locations.

Disclaimers: KEEP OUT OF THE REACH OF CHILDREN AND PETS. THE PRODUCTS SOLD ON THIS SITE ARE NOT MEANT FOR THE CONSUMPTION OF MINORS. THEY SHOULD NEVER BE USED BY WOMEN THAT ARE PREGNANT, ATTEMPTING TO BECOME PREGNANT, OR ARE BREASTFEEDING. The products and statements made on this site have not been evaluated by the US Food and Drug Administration (FDA) or any international health organization. These products are not in any way intended to be used in a medical diagnosis, treatment or cure setting, and are not to be used by people with high risk of heart disease/high blood pressure, diabetes, depression or asthma. Nicotine is an addictive substance and not to be used by anyone under the age of 18. If you are a non-smoker / not addicted to Nicotine - DO NOT USE OUR PRODUCTS. Please dispose of the product using proper containment to avoid contamination. Make sure you have read all instructions and only use the item as indicated, including appropriate accessories, failure to do so could cause bodily harm. California residents: Proposition 65: Captivape products contain nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm.



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